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Policies & Fulfillment Terms

Policies & Fulfillment Terms
Last updated: June 9th, 2025

Welcome to Agência Inbound. This page outlines our core policies, including fulfillment timelines, refund eligibility, privacy practices, and terms of service. If you have any questions, reach out to us at contato@agenciainbound.com.br.

Refund Policy

We provide digital services and products such as HubSpot onboarding, consulting, training, templates, or other related offerings. Here’s how we fulfill them:

  • Digital Services (e.g., consulting, onboarding): Delivery begins within 1–3 business days of payment confirmation. A project manager will reach out to confirm next steps.
  • Scheduled Services (e.g., strategy sessions): We'll contact you within 1 business day to schedule.
If you do not receive your service or access details within the expected time, please contact us at contato@agenciainbound.com.br.

Refund Policy

We offer refunds in limited circumstances. Refunds may be granted if:

  • A digital product was not delivered as promised
  • A service was paid for but not initiated within the timeline
  • There was a billing error or duplicate payment
Non-refundable situations include:

  • Delivered services or completed consulting hours
  • Change of mind after work has begun
  • User errors (e.g., incorrect email on order)
To request a refund, email us within 7 days of purchase. We’ll review your request and respond within 3 business days.


Privacy Policy

We value your privacy and commit to protecting your data. Here's how we handle your information:

  • What we collect: Name, email, billing info, and site usage data
  • Why we collect it: To provide services, process payments, and communicate with you
  • Data security: Your data is stored securely, and payments are processed through Stripe
We do not sell your personal data. You can request to view, correct, or delete your data by emailing contato@agenciainbound.com.br.


Terms of Service 

By using our website or purchasing our services, you agree to the following terms:

  • Service Scope: All services are described on our website or proposals. Fulfillment and refund details are as stated above.
  • Payments: All services must be paid in full before delivery unless otherwise agreed.
  • User Responsibilities: You agree to provide accurate information and use our services legally and ethically.
  • Intellectual Property: All deliverables and content remain the property of Agência Inbound unless otherwise stated in writing.
  • Limitation of Liability: We are not liable for indirect damages, lost profits, or issues outside of our control resulting from service use.

Updates: We may update these terms and policies. Continued use of our website implies acceptance of any changes.


Contact Us

For any questions about these policies, please reach out:

Email: contato@agenciainbound.com.br
Business Hours: Monday–Friday, 9am–5pm CST